CAD Dashboard is broken again

[mp3-250]

At least for our company the machines are sending data to SW servers, but the session logs are not visible from the admin dashboard and since november the session and reliability logs for every machine are not updated.
Even if the machines are regulary used and in their system option the send data to solidworks is checked.

Submitted a sample RX to my VAR and a report to SW and we are in the "I got a lousy SPR and waiting for a fix" phase...

CAD Admin Dashboard is not showing Session Details after November 2023
Portfolio / Domain: SOLIDWORKS Desktop / E-Apps
Product: Systems
OS: Windows 10 64 bits
Detected level(s): SOLIDWORKS 2022 SP5
DESCRIPTION
1. Log in CAD Admin Dashboard.
2. See each account session details.

Actual behavior: CAD Admin Dashboard does not gives session details.

Expected behavior: CAD Admin Dashboard gives all session details.

This issue reproduce for specific Serial Number.
CLOSURE INFORMATION
This issue is reported to Dassault Systèmes development team.

[mp3-250]

we received the notification from our VAR that the issue was solved in SW2022. indeed we could see the session graph again.

Last week we updated to sw2023 and after one week the admin dashboard is broken again and I should start over again all the troubleshooting for a telemetry tool that sends our data outside the company to be lost god knows where...